Privacy Policy

1. Introduction

Valken ("we", "our", or "us") is operated by eldr.io. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you use our security monitoring platform and related services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information — name, email address, and authentication credentials (e.g. via Google OAuth).
• Usage data — pages visited, features used, and other interactions with the Service.
• Log and device data — IP address, browser type, operating system, and referring URLs.
• Infrastructure data — monitoring data, alerts, and telemetry you choose to send to our platform.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Authenticate users and manage accounts.
• Send transactional and product communications.
• Monitor for security incidents and abuse.
• Comply with legal obligations.

We do not sell your personal information to third parties.

4. Data Sharing

We may share your information with trusted third-party service providers who assist us in operating the Service (e.g. cloud infrastructure, analytics), subject to confidentiality agreements. We may also disclose information when required by law or to protect the rights and safety of our users or the public.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at the address below.

6. Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data, object to or restrict certain processing, or lodge a complaint with a supervisory authority. To exercise these rights, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Continued use of the Service after changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: